Comdata Group
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Comdata Group companies have a Quality Management System in place that involves both Main and Secondary processes. The reference UNI-EN-ISO 9001-2008 standard is based on Improving Business Process Quality.
Comdata S.p.A. is also certified according to ISO 15838: 2009 - Quality Management System for Customer Contact Centers regarding Design and Provision of Outsourcing Services: Customer Care, Help-Desk, Outbound, Credit Management and Back-Office.

Application Areas for Comdata S.p.A. and Delta Progetti 2000 s.r.l. are:

  • Business Process Outsourcing of Contact Center Inbound, Outbound and Help Desk Inbound (Front End service);
  • Document Management Service to transform paper document in digital document and management of physical and informatics archive;
  • Design, development and maintenance of informatics solutions;
  • To provide services regarding Application Management, System Facility, Network Management and Service Desk – Incident and Trouble Management;
  • Business Process reengineering and automation
  • Average Handling Time: Measurement, analysis and evaluation. Development of methodologies to represent, to evaluate and to measure all the steps of the process
  • Application maintenance of systems and IT products for Corporate, small and middle companies and Public Administration, HW and SW sales

EA 29, 33, 35

Comdata S.p.A., Milan plant and La Spezia DataCenter one, and Delta Progetti 2000 s.r.l., La Spezia Plant, are certified according with UNI / IEC 27001: 2013 Certification Standard.

The certified processes are:

  • Digital Preservation Services and the management of the related paper and computer archives
  • Data Center Management (Back-up Service)
  • Provision of Application Management, System Facility and Network Management services and ServiceDesk Services - Incident and Problem Management
  • Maintenance of systems and products for corporate, small and medium businesses and PA, supply of HW and SW
  • Business Operational Process Reengineering
  • Design, development and maintenance of IT solutions

EA 29, 33, 35