Comdata Group
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Telecommunications

We pride ourselves in our enduring partnerships with the leading market players. We help them deliver outstanding service to their customers. We combine a business-minded approach, with an in-depth understanding of the issues and trends of the sector.

 

In every geography we have the scale, the expertise, and the local market knowledge.


We work with the largest telecommunications players on their outsourcing projects and ongoing needs, on customer facing processes, on technical, and on sales priorities, for both consumer and business customers, and in fixed-line, mobile, and entertainment and media services.

 

We offer distinctive capabilities and solutions, especially in areas such as document management, back office processes, broadband technical support, and credit management.

 

 

Dedicated Services

 

Comdata is a global partner in the telecommunications sector. Innovation is achieved through the expertise and best practice of the all the companies of the Group, enabling a range of solutions from traditional activities (Front End and Back Office) to advanced multi-channel customer management services. It brings more than 20 years of experience to the operation of processes, and the support and care of customers, and is a solid partner in generating business.

 

  • Managemenet of Residential / SME / Top Account
  • Omnichannel support
  • Information collection and management
  • Contract activation
  • Contract management
  • Billing Explanations or Payment Applications
  • Portability
  • Remote Technical support: ADSL, wifi and fixed line
  • Commercial Support
  • Sales promotion
  • Customer Profile management
  • Management of Sales Force
  • Surveys
  • Dealer support