Credit Management Services

Comdata offers a complete range of hi-tech innovative services dedicated to managing the customer’s entire credit cycle through turnkey solutions for processes and higher impact channels or solutions that can be integrated with existent processes and technology platforms, even in complex business models.

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Comdata’s Credit Management range includes the following services:

Customer Base Analysis
portfolio risk assessment by analyzing the main drivers and rating and collection activities on significant samples

Rating Management
prospective customer risk assessment using set tables, accurate analysis of the single customer's main balance sheet indicators, definition and management of the required guarantees and inquiry document management

Administrative Back Office
from the management of single activities to E2E portfolio management in terms of deploying automatic payment methods, matching manual payments, Direct Deposit default management, reimbursement, credit note and unmatched payment management

Collection Management
outstanding invoice dunning possibilities with differentiated channels based on the type of portfolio, attributed risk, relevant cost and defined process through automatic (SMS, Epistolary or Broadcasting), manual (inbound or outbound channel) or mixed dunning (IVR or multichannel)

Highly qualified personnel and extensive experience in this field combined with experience changed by Customer Management guarantee optimal complex project and process management, often company wide, actively contributing to reaching both overall real and perceived portfolio performance and quality targets.

Comdata, one of the leading players on the credit market in Italy, is thus an ideal partner, able to contribute and efficiently support the most complex bad debt business strategies on the process, technology platform and BPO levels.

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1.1 million cases managed each year

2.3 million customer contacted

1.5 million calls received

150,000 customers analysed