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It services enabling customer processes

We provide solutions designed according to specific business needs, that can be integrated with existing processes and technology platforms, even in complex business models.

We provide solutions designed according to specific business needs, that can be integrated with existing processes and technology platforms, even in complex business models.

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  • CRM – Contact management solutions
  • ECM – Enterprise Content management solutions
  • BPM – Business Process & Work Flow solutions 

CRM - CONTACT MANAGEMENT SOLUTIONS

 

We help our clients to plan, realize, integrate and manage solutions in order to efficiently and effectively interact with their final customers, consumers and different kinds of business. 

  • To track cross-channel customer journey 
  • To reduce costs
  • To ensure quality and SLA by matching tasks and skills
  • To allocate the best resources to higher value and more complex transactions 
  • Multichannel experience platforms
  • Dispatching platforms
  • Robotisation of operational activities 
  • Human and virtual agent
  • Control room  

ECM - Enterprise Content management solutions

 

We support the dematerialization and digitalization of traditional processes in order to reduce costs and optimize times. Our solutions provide a search engine type experience when retrieving or searching for a document. 

 

  • Elimination of paper management costs
  • Improvement of process efficiency
  • Effortless and timeless document categorization and easy retrieval with google-like experience
  • Digital signing of contracts/orders by using certified digital signature
  • Legal archiving regulated by law
  • Digitalization of documents and associated processes
  • Electronic archiving of documents (operational and in accordance with law based on certification authority) 

BPM - Business Process & Work Flow Management Solutions

 

We support our clients by coordinating activities, monitoring and measuring performances and SLA, with the aim of limiting discretions, reducing time and delivering higher quality. 

 

  • Real time process governance: measurement of process performances, backlog, ageing and time
  • Improvement of efficiency and time to market 
  • Compliance with internal standards, contracts, certification, authorities and regulatory bodies 
  • Back Office Work Flow Management Platforms
  • Vertical solutions: Credit, Mortgage, Claims and E2E processes orchestrator (i.e. Provisioning and Assurance)